Lanna Coffee Co. freshly roasts, packs and ships all of our orders generally within 2-3 business days. We ship all of our orders through the USPS or UPS. All orders will be emailed a tracking number provided by the USPS or UPS. Lanna Coffee is not responsible for any orders that are deemed "delivered" by the USPS or UPS.
In the event of a lost or missing package, please contact your local post office for assistance with the provided tracking number. Once a package leaves our hands there is only so much we can do. We will however assist and help guarantee your package was delivered correctly as best we can. If you require additional assistance, please email firstname.lastname@example.org
In the event of a package that is returned to Lanna Coffee due to insufficient or in proper address using the information provided by the Customer, customers may be required to pay for additional postage to re send the package.