Lanna Coffee strives to provide exceptional customer service and we will go above and beyond to guarantee that the order you placed is the order that you received.
- If there is physical damage to the package during shipping or you feel it is unsafe to consume, please contact us through firstname.lastname@example.org
- Bags of coffee may not be returned, however a replacement may be sent out for any coffee bag missing from a shipment or for a coffee that is deemed unfit to consume.
- Lanna Coffee is not responsible for items that were ordered incorrectly, such as ordering Whole Bean coffee when Pre-Ground was desired. We will fix and replace any mistakes that were made on our behalf during the process. Please check your orders thoroughly and double check prior to submitting.
To be eligible for a return, your item must be unused and be in the same condition it was received. It must be in the original packaging and unwashed with its tags attached. Merchandise must be returned in 30 days form purchase date
Lanna Coffee Co. freshly roasts, packs and ships all of our orders generally within 2-3 business days. We ship all of our orders through the USPS or UPS. All orders will be emailed a tracking number provided by the USPS or UPS. Lanna Coffee is not responsible for any orders that are deemed "delivered" by the USPS or UPS.
In the event of a lost or missing package, please contact your local post office for assistance with the provided tracking number. Once a package leaves our hands there is only so much we can do. We will however assist and help guarantee your package was delivered correctly as best we can. If you require additional assistance, please email email@example.com
In the event of a package that is returned to Lanna Coffee due to insufficient or in proper address using the information provided by the Customer, customers may be required to pay for additional postage to re send the package.